Zendesk Introduces the Autonomous Service Workforce
London (ots) - At Relate, Zendesk announced the Autonomous Service Workforce. This move replaces standard deflection-based bots with specialised AI agents that operate across all channels and use cases, and are priced solely on the outcomes Zendesk verifiably resolves. At the centre of this vision is theZendesk Resolution Platform. Trained on roughly 20 billion ticket interactions, it operates through the Resolution ...
more