London (ots/PRNewswire) - New guide shows how bringing delivery management and the post-purchase experience together can fuel customer loyalty and business growth Almost two-thirds of consumers confess that a positive brand experience is more likely to win them over than great advertising.[1] In a world where the online retail space is growing increasingly crowded, ...
London (ots/PRNewswire) - A new study by nShift and DeliveryX examines the importance of returns in ecommerce after £4.2bn worth of goods were sent back in 2023 Returns provide retailers with a golden opportunity to differentiate and improve customer loyalty. That's the view from nShift, the global leader in delivery & experience management (DMXM), which has released a new report looking at how increasingly influential ...
London (ots/PRNewswire) - New report predicts by 2028, global parcel delivery volumes will increase by approximately 40% Gartner®, a company delivering actionable, objective insight to executives and their teams, has named nShift as a Representative Vendor in its report "Market Guide for Multicarrier Parcel Management Solutions." With global parcel deliveries expected ...
London (ots/PRNewswire) - New nShift report encourages online retailers to transform the delivery experience with multi-carrier capability Online retailers risk reputational damage and lower cart conversions if they attempt to outsource their delivery experience to just one or a small group of carrier companies. This is the warning from nShift, the world's leading ...
London (ots/PRNewswire) - New nShift guide outlines the digital innovations that will help ambitious businesses stand out and grow fastest Deliveries are a make-or-break factor for online shoppers: they rarely buy again from retailers that get deliveries wrong. Growing numbers of up-and-coming, mid-size retailers are focusing on building the best delivery experience to ...
London (ots/PRNewswire) - - 95% of shoppers have abandoned their cart - 63% of shoppers say delivery choice is the most important factor when shopping online - High delivery costs compel 62% of shoppers to abandon purchases With retailers' preparations for peak shopping season well underway, nShift, the world leader in delivery & experience management (DMXM) software, ...
London (ots/PRNewswire) - - The right delivery options and order tracking matter more to new and returning ecom customers than loyalty schemes, perks and payment options - 85% of shoppers expect to find a clear returns policy and 72% expect a choice of delivery options - By contrast, loyalty schemes are important to ...
London (ots/PRNewswire) - - The hidden opportunities in ecommerce deliveries: done well 2/3 of customers will shop again - nShift calls on retailers to place Delivery & Experience Management (DMXM) at the heart of the ecommerce customer experience - Combining delivery management and post-purchase experience ...
London (ots/PRNewswire) - The Consumer Home Delivery Report, sponsored by nShift, found a marked decline in UK consumers buying from overseas because of concerns relating to delivery and returns UK consumers are put off from buying goods from international retailers due to concerns relating to delivery and returns according to a new report by IMRG. The Consumer Home ...
London (ots/PRNewswire) - A joined-up delivery process can anticipate and mitigate delays, says nShift Global instability will continue to cause supply-chain disruption for the foreseeable future, predicts an influential new report from Gartner®, a company that delivers actionable, objective insight to executives and their teams. At the same time, businesses face ...
London (ots/PRNewswire) - - Retailers must prepare their infrastructure now, to ensure consumer choice during peak season - The "summer sales" season presents a great opportunity to test infrastructure ahead of peak - Retailers should embrace popular PUDO (pick up / drop off) options The speed and convenience of the delivery is more important to Black Friday shoppers than deals and discounts, according to research. ...
London (ots/PRNewswire) - With deliveries the "new battleground" for retail, new nShift report calls investment in future-ready delivery management A disjointed delivery process could prevent retailers thriving in today's ecommerce environment, warns a new report. nShift, the global leader in parcel delivery management software, is encouraging retailers and warehouses to deliver a seamless end-to-end delivery process, to ...
London (ots/PRNewswire) - nShift identified as a Notable Vendor in the report Gartner, a company delivering actionable, objective insight to executives and their teams has named nShift as a Notable Vendor in its report "Europe Context: 'Magic Quadrant for Transportation Management Systems (TMS)'" (Report ID: ...
London (ots/PRNewswire) - In Retail Week's "Supply Chain 2025" report, nShift explains how "book and print" capabilities are shaping the future of ecommerce delivery Reliable technology is the key to building a supply chain fit for the future, according to nShift's contribution to a new report. Retail Week's "Supply Chain 2025" report, sponsored by nShift, explores how ...
London (ots/PRNewswire) - nShift releases four strategies to increase conversions and revenue in online and multi-channel retail Continued ecommerce growth is likely to lead to lower customer loyalty and increased cart-abandonment rates. Brands need to double down on the customer experience to maintain market share, claims nShift, the global leader in parcel delivery ...
London (ots/PRNewswire) - The Finnish logistics company expects the domestic parcel market to grow by 50% by 2027 Finnish logistics company, Matkahuolto, predicts the domestic parcel market will grow by 50% by 2027. As a result, it is investing €25m to improve its customer experience and the services it offers ...
London (ots/PRNewswire) - British final mile delivery company enables retailers to reduce carbon footprint and provide customers with a sustainable shopping experience Retailers in the UK can offer customers a new zero-emissions delivery option when it comes to final mile delivery of their products. nShift, the global leader in parcel delivery management software, has ...
London (ots/PRNewswire) - As research finds cart-abandonment rates reach 70%, nShift has launched a new ROI calculator to help retailers calculate their return on checkout investment Online retailers risk losing revenue and customers as the proportion of online shopping carts abandoned at checkout continues to rise. nShift, the global leader in delivery management ...
London (ots/PRNewswire) - Retailers should use "groundwork quarter" at the start of the year to ensure they have the right infrastructure for "golden quarter" in place "A lack of delivery options at checkout" and "unclear returns policies" could be denting retailers' peak-season profits, warns a new guide by nShift, ...
London (ots/PRNewswire) - Retailers should use "groundwork quarter" at the start of the year to ensure they have the right infrastructure for "golden quarter" in place "A lack of delivery options at checkout" and "unclear returns policies" could be denting retailers' peak-season profits, warns a new guide by nShift, ...
London (ots/PRNewswire) - nShift releases three tips on implementing emissions-minded expansion Four out of five consumers prefer to buy from environmentally friendly brands.[1] As retailers look to make the most of international growth opportunities, they need to take real and demonstrable action to manage their carbon footprint. nShift, the global leader in delivery ...
London (ots/PRNewswire) - Data compiled between 25th – 31st December found Wednesday 27th to be the most popular day for returns. With returns requests up 17% compared to 2022, retailers need strategies to mitigate the revenue hit from handling returns Consumers rush to return unwanted gifts shortly after Christmas, according to new data from nShift, the global ...
London (ots/PRNewswire) - nShift urges retailers to start tracking emissions data now Companies are still under-prepared for the EU Corporate Sustainability Reporting Directive (CSRD), which will come into effect later this year. According to a survey conducted in December, 88% of companies do not yet feel ready to meet the expectations of CSRD and 57% feel they have little or no knowledge of the new reporting obligations ...
London (ots/PRNewswire) - New carbon emissions tracking tool compiles trustworthy data on CO2 emissions from transport at the individual shipment level, helping retailers demonstrate net-zero progress to customers Aids compliance with EU Corporate Sustainability Reporting Directive (CSRD), coming into force in 2024 ...
London (ots/PRNewswire) - - 69% of UK consumers polled opt for free delivery, even if it means a longer wait - 58% agree they would buy again from retailers who deliver efficiently - Over 40% have abandoned purchases for lack of the right delivery options A survey of over 1000 UK consumers, commissioned by nShift, the global leaders in delivery management software, in ...
London (ots/PRNewswire) - Shoppers rank shipping and delivery options higher than loyalty programs, discount codes, and special packaging when Black Friday shopping 70 percent of Black Friday shoppers look for free deliveries, alongside low product prices, before buying, a poll by nShift, the global leader in parcel delivery management, has found. The survey of almost ...
London (ots/PRNewswire) - The Delivery Service index (DSi), sponsored by nShift, examines the importance and impact to retailers of getting the post-purchase experience right A new report by IMRG, which analysed the sites of 370 UK retailers, has revealed insights around delivery and returns offerings, including: - ...
London (ots/PRNewswire) - Taking direct control of order tracking and providing a range of delivery options boosts customer satisfaction Some 86% of consumers will abandon a brand over just two poor customer service experiences.[1] Now more than ever, online and omnichannel retailers have to deal quickly with customer complaints and rectify the issues that cause them to occur. According to a new guide 'The five customer ...
London (ots/PRNewswire) - The right delivery management lays the foundations for international expansion European ecommerce sales are tipped to hit $902billion by 2027, representing huge revenue opportunities for vendors.[1] To take advantage of this chance for growth, a new guide is encouraging ecommerce and ...
