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  • 10.07.2024 – 13:05

    nShift: The customer experience is more powerful than advertising, say consumers

    London (ots/PRNewswire) - New guide shows how bringing delivery management and the post-purchase experience together can fuel customer loyalty and business growth Almost two-thirds of consumers confess that a positive brand experience is more likely to win them over than great advertising.[1] In a world where the online retail space is growing increasingly crowded, ...

  • 27.06.2024 – 13:46

    nShift urges retailers to react as UK rate of returns hits 35%

    London (ots/PRNewswire) - A new study by nShift and DeliveryX examines the importance of returns in ecommerce after £4.2bn worth of goods were sent back in 2023 Returns provide retailers with a golden opportunity to differentiate and improve customer loyalty. That's the view from nShift, the global leader in delivery & experience management (DMXM), which has released a new report looking at how increasingly influential ...